PLB Concierge | Luxury Operations for Beauty Pros & Med Spas

Sound Familiar?

You did not build a luxury brand to run it like this.

No-shows are costing you

You are losing $300+ a week to no-shows, with no system to catch them and no one following up on your behalf.

Clients feel like a number

Your clients feel like a number. You know it. You just do not have the time or the bandwidth to fix it right now.

One admin error. Lost clients.

One bad Google review from an admin mistake can cost you three new clients before you even know it happened.

Your best clients are leaving

Nobody texts them on their birthday. Nobody checks in after the appointment. Your best clients slowly drift to someone who remembers them.

None of this is a talent problem. It is a systems problem, and every one of these has a fix whose job is to run without you.

The Gap Nobody Talks About

Talented pros. Preventable leaks.

Most beauty professionals and med spa owners are not losing money because they lack talent. They are losing it because nobody ever built the systems around that talent. No-shows that cost nothing. Clients who leave and never hear from anyone. A booking page that quietly turns strangers away. The gaps are fixable. They just require someone whose entire job is fixing them. That is the job we took.

$1,500+

Average monthly revenue leaving through unprotected no-shows, lapsed clients, and inconsistent follow up

1 in 5

Clients cancel or no-show when nothing automated is protecting the appointment

<2 min

Is all it takes to scan your booking link and see exactly where your revenue is slipping out

How PLB Works

From invisible gaps to a business that runs.

01 · We assess

Your free Booking Grade

The scan reads your booking link the way a new client would, checks for protection, visibility, and revenue paths, and puts a monthly dollar figure on what is slipping through.

02 · We map

The intro call

The intro call goes inside the page. We look at rebooking habits, no-show frequency, and follow-up rhythm to find where the actual revenue is going, and which layer of service closes it.

03 · We run it

Your PLB retainer

Done for you, not a course or a template. Every month we handle the front of house, the follow up, the reputation, and the systems, while you stay behind the chair or in the treatment room.

The Retainer Layers

Pick your layer. We run it monthly.

Not product variety. A clean escalation of control, from stabilizing the leaks to running the whole operation. Your Booking Grade points you to your starting layer.

Stabilization Layer

The Agent

Front Desk Support

The layer that stops the bleeding. PLB runs your front of house: inquiries answered, protection enforced, follow up sent.

Client inquiries handled
No-show protection enforced
Follow-up sent consistently

Retention Layer

The Operator

Retention & Reputation

The layer that brings them back. PLB manages your retention: win backs, rebooking rhythm, and your review presence.

Everything in The Agent
Lapsed client reactivation
Reputation management

Operations Layer

The House

Booking Operations

The layer that runs it all. PLB becomes the full operation behind your brand, from retention through complete oversight.

Everything in The Operator
Full booking management
Client experience systems

Complete Oversight

The Icon

Full Business Operations

Your business runs at the level your name deserves. PLB handles the entire operational layer so you focus on the craft.

Everything in The House
Full operations handoff
Quarterly planning & direction
Priority response & support

Investment discussed on your intro call. Your Booking Grade determines your starting layer.

Start With The Key

Not ready for monthly? Start here.

The Entry Experience

Experience PLB through a focused operational reset designed to create immediate improvements, without a monthly commitment.

Operations deep dive Booking visibility refresh VIP client experience setup

Your investment can be applied toward your first retainer month when you join within 45 days.

Proof of Results

What happens when the gaps close.

180%

More site visits after PLB took over the operations layer

200%

More page views on the booking pages PLB manages

2 of 3

Client DMs handled by PLB turned into confirmed bookings

25+

Years of sales and client experience behind every layer

“I scanned my booking link and honestly was not expecting much. It found a $50 no-show fee I had built into my Square settings and never turned on. One toggle.”
Pilot Client, Houston · Independent Stylist

“The scan read my business name off my booking page before I even typed anything. By the time I saw my grade I already felt like someone had actually looked at my business.”
Pilot Client, Houston · Extension Specialist

“The PLB team took a look at my listings and found services where I was undercharging based on my rate and my hours. Nobody had ever gone through my pricing like that before.”
Pilot Client, Houston · Beauty Professional

PLBConcierge

Founded by Kim King

Built from the inside of this industry, not from the outside looking in.

I spent 25 years of sales and client experience, including seven years running a luxury beauty brand and a career in admissions at a college with a cosmetology school. I watched talented people across this industry lose revenue to gaps nobody ever showed them. Not because they were not good enough. Because they were running a business and a craft at the same time, with no operations layer behind them.

PLB Concierge is what I built because it did not exist. A luxury done for you service that treats beauty professionals and med spa owners with the same operational infrastructure a high-end brand would have. Not software. Not coaching. The actual work, done monthly, by a team that knows this industry from the inside.

Why PLB

The only thing we sell is time back and revenue kept.

✶

Done For You

Not a course. Not software. The actual work, monthly.

✶

Industry Insider

25+ years inside the beauty industry, not outside it.

✶

Houston Based

Built in Houston, serving beauty professionals and med spas everywhere.

✶

Grade First

Free Booking Grade before any conversation about investment.

Who PLB Is Built For

If this sounds like you, there is a layer waiting.

✓

Independent stylists and barbers charging premium prices who need systems behind the chair

✓

Extension specialists and lash artists with growing books and no time to manage the front of house

✓

Med spa owners and injectors managing multiple providers and tired of running operations from their phone

✓

Suite owners ready to operate like a luxury brand, not a booth renter

✓

Beauty professionals booking $10K+ a month who know the gaps are there but do not have time to close them

✓

Estheticians, nail artists, and brow specialists whose talent outgrew their systems months ago

Questions Smart Owners Ask

Every good question deserves a straight answer.

How do I know this actually works?

You do not have to take our word for anything. The free Booking Grade scans your real booking page and shows you real findings before a dollar changes hands. One pilot client found a $50 no-show fee she had built and never turned on. Proof first. Investment after you have seen what we see.

Is PLB only for hair stylists?

No. If clients book you and your calendar is your revenue, PLB was built for you: stylists, extension specialists, estheticians, lash and brow artists, nail artists, barbers, injectors, and med spa practices. Med spa owner? Your side of the industry has its own page.

What if a retainer is not in my budget right now?

Then start with the part that costs nothing. The free Booking Grade puts a monthly dollar figure on what the gaps are already taking from you. Most owners find the leak costs more than the layer that closes it. Your math, not our pitch.

I have been meaning to fix this for a while. Why now?

Because the gaps do not pause while you get to them. Every unprotected no-show and every client who quietly drifts is revenue you do not get back, and the average leak we find is $1,500 a month. Waiting has a price tag. The scan shows you yours in thirty seconds.

Can I not just handle this myself?

You can. You have been. That is the problem. Every hour spent chasing DMs and rebuilding your books is an hour off the chair, and the chair is where the money is. You did not build this business to be its receptionist. Handing off the systems is not losing control. It is buying back your highest earning hours.

Will PLB sound like me? I have worked hard on my brand.

That is exactly why we exist. Everything we send goes out under your brand, in a voice you approve before it ever reaches a client. You see everything in your monthly reporting, and you stay behind the chair or in the treatment room, where your revenue actually happens.

Ready to see what your booking page is actually doing?

The best luxury brands do not rely on talent alone. They rely on systems. Your clients experience your operations before they experience your craft.

Take the free Booking Grade. Under two minutes, no card, no pitch. Just a real scan of your booking link and a dollar figure on what it is costing you every month. And then the part you have been waiting for: the first month where the business runs, nothing is on fire, and your only job is the craft.

Take the Free Booking Grade